What is a WhatsApp Business account?

A WhatsApp Business account is an official business identity on WhatsApp that lets companies communicate with customers professionally. It gives access to features unavailable on personal WhatsApp: a verified business profile, automated messages, product catalogs, and via the API, CRM integration, chatbots, and bulk campaigns.

How do I create a WhatsApp Business account?

Download the WhatsApp Business app from Google Play or the App Store. Open it, accept the Terms of Service, enter your business phone number, verify via SMS or call, then fill in your business name, category, and profile details. For API access, you will also need a Meta Business Manager account and a BSP.

Is WhatsApp Business free?

The WhatsApp Business app is completely free to download and use. The WhatsApp Business API (for larger businesses) is paid: Meta charges per conversation, and BSPs like MessageFlow add platform fees. Basic automation and a business profile cost nothing; advanced features like bulk campaigns and CRM integrations require the paid API.

What is the difference between WhatsApp Business and WhatsApp Business API?

The WhatsApp Business app is a free mobile app for small businesses: one user, basic automation, limited broadcasts. The WhatsApp Business API is a paid platform for medium and large businesses, accessed through a BSP, that enables unlimited agents, chatbots, CRM integration, bulk messaging, and the green verification tick.

Can I use my personal WhatsApp number for WhatsApp Business?

Yes, but not simultaneously. You can migrate your personal number to the WhatsApp Business app, transferring your chats, but the same number cannot run both apps at once. Most businesses recommend using a dedicated number for WhatsApp Business to keep personal and professional communication separate.

WABA stands for WhatsApp Business Account, which is the technical term Meta uses for the business account structure on the WhatsApp Business Platform. A WABA is required to send and receive messages via the API, create message templates, and access analytics. One Meta Business Manager account can hold up to 20 WABAs.

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