Data and messaging security is at the core of the MessageFlow platform. Built entirely on European infrastructure, all customer data is processed and stored exclusively within the EOG. Our processor-only operating model ensures that clients retain full control over their data, while remaining fully GDPR compliant.
Our certified, enterprise-grade infrastructure (ISO, CSA) safeguards both data and communications at the highest level, meeting even the most stringent regulatory standards – including those of the financial services sector.
MessageFlow is built in accordance with privacy by design principles and GDPR best practices. Personal data protection is embedded into the platform from the ground up. We apply data minimization, enforce strict need-to-know access controls, and encrypt all data to ensure the highest level of messaging security for business.
Encryption and Data Protection
All customer data entrusted to Vercom is encrypted in transit. Encrypted backups are stored within secure infrastructure that meets the highest security compliance messaging standards, including ISO 27001, ensuring data confidentiality, integrity, and availability at all times.
Secure Access
MessageFlow provides enterprise-grade account security, including two-factor authentication (2FA) by default, IP-based access controls (panel, API, SMTP), an advanced roles and permissions framework, and detailed activity logs. This gives customers full visibility and control over who can access specific resources – and when.
Resilience and Business Continuity
Our internal security team continuously assesses risks and regularly tests emergency procedures to maintain strong data and messaging security, ensure platform stability and uninterrupted operations. Cybersecurity and compliance experts conduct ongoing training sessions and simulations, strengthening security awareness across the organization. As a result, MessageFlow is trusted by global brands as well as regulated financial institutions, including those operating under frameworks such as DORA.
24/7 Monitoring
Our infrastructure is monitored around the clock, with early-warning mechanisms in place to enable rapid response to potential threats and uphold the highest level of data security and message protection. Service continuity is maintained even in emergency situations, as demonstrated by our ISO 22301 certification.
Service Continuity Assurance
We regularly evaluate potential risks through Business Impact Analysis (BIA), continuously enhance our Disaster Recovery (DRP) and Business Continuity Plans (BCP), and test multiple incident scenarios. This structured approach to security compliance messaging ensures the security and availability of our customers’ message traffic and entrusted sending databases under all circumstances.
Regulatory Compliance and Audits
Our compliance with regulatory requirements is verified through independent audits and supported by internationally recognized certifications. We meet the rigorous security standards expected by global enterprises, enabling us to pass vendor assessment processes efficiently and significantly shorten the time required to deploy our solution.
NIS2 and DORA Compliance
For European organizations operating in regulated sectors, compliance with NIS2 and DORA is not optional – it is a business requirement. MessageFlow has been designed from the outset to meet these frameworks, both at the infrastructure level and across operational processes.
Our approach to messaging security and data protection has been validated through independent ICT security audits, including audits conducted on behalf of financial institutions. For customers, this means a measurable reduction in regulatory risk and greater confidence when meeting supervisory expectations.
MessageFlow ensures end-to-end messaging security while protecting sender reputation and brand credibility across all communication channels. We support the correct implementation and ongoing management of SPF, DKIM, DMARC, and BIMI, helping prevent sender impersonation and domain spoofing. We continuously monitor traffic quality and sender configurations to maintain high deliverability, reduce abuse, and minimize the risk of reputational incidents for our customers.
Active Abuse Protection
The Shield 360 mechanism analyzes message content and embedded links in real time to detect phishing, smishing, and other forms of abuse. Through close cooperation with CERT Polska and Google Safe Browsing, we are able to respond quickly to incidents and limit their impact. This approach positions MessageFlow as an additional security layer that protects both businesses and their end recipients.
Certified Senders Alliance (CSA) Certification
We enable customers to obtain Certified Senders Alliance certification and align their email communication with its standards. As an official CSA partner, we support clients throughout the entire process – from audits and implementation to ongoing certification maintenance. This strengthens messaging security for businesses, builds trusted sender reputations, improves inbox placement, and ensures reliable delivery even at scale.
Cloud Security
MessageFlow operates on infrastructure provided by AWS and Microsoft Azure – cloud service providers recognized for their high data security and compliance standards. Our environment is protected by multilayered controls across the network, application, and access layers, including:
Network security controls and strict environment segmentation,
A Web Application Firewall (WAF) protecting applications against network-based attacks,
API protection and continuous monitoring.
FAQ
Do you have questions about data security, messaging security for businesses, or the MessageFlow platform? This FAQ explains how we ensure robust messaging security, protect your data, and maintain operational resilience every day.
All customer data is stored exclusively on servers located within the European Economic Area (EEA), ensuring strong data protection and full GDPR compliance.
MessageFlow meets internationally recognized security compliance messaging standards and is certified under:
ISO 27001:2022 for information security management,
ISO 22301:2019 for business continuity management,
ISO 27018:2019 for the protection of personal data in cloud environments.
These certifications confirm our commitment to enterprise-grade messaging security for businesses and operational resilience.
We maintain comprehensive contingency and emergency plans that are regularly tested and updated. Our specialists continuously assess risks to safeguard data and messaging security, ensuring uninterrupted service even under adverse conditions.
Yes. MessageFlow is designed to support messaging security for businesses operating in regulated sectors. Our data security controls and operational resilience are validated through independent ICT audits, including audits conducted on behalf of financial institutions. This simplifies regulatory compliance and vendor audit processes.
Comprehensive documentation covering platform security, compliance, and reliability is available in our Trust Center. It includes details on implemented safeguards, certifications, and additional FAQs.
Yes. Access to the MessageFlow platform is protected by two-factor authentication (2FA), reinforcing messaging app security and preventing unauthorized access.
Yes. Our infrastructure is continuously monitored to uphold the highest level of data security. Early-warning mechanisms allow for immediate detection and response to potential threats, ensuring continuous message protection.
Yes. Vercom operates an internal Computer Emergency Response Team (CERT) in line with EU regulations such as NIS2 and DORA.
The CERT team is responsible for receiving, analyzing, and responding to security incidents affecting our infrastructure, services, or customers. Incident handling processes follow industry standards for cybersecurity and operational resilience.
Potential security issues can be reported to . For sensitive communications, we recommend using our public PGP key to ensure end-to-end encryption.
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Yes. MessageFlow operates on infrastructure provided by Microsoft Azure and AWS, cloud platforms recognized for high data security and compliance standards. This setup strengthens messaging security across all layers of the platform.
Security procedures are regularly tested and continuously updated to address evolving threats, regulatory requirements, and industry best practices related to data and messaging security.
Yes. MessageFlow undergoes comprehensive penetration testing conducted by independent IT security firms. We also perform regular internal tests to proactively enhance messaging app security and identify potential vulnerabilities.
We apply a comprehensive vulnerability and incident management approach covering:
Identification and risk assessment,
Prioritization and remediation,
Rapid response and containment,
Documentation and continuous improvement.
This ensures consistent alignment with leading security standards and best practices.
MessageFlow uses artificial intelligence only in clearly defined scenarios, with full transparency and strict control over customer data, in compliance with GDPR and the EU AI Act.
Transparency and customer control
Detailed information about our AI approach – including AI providers, processing purposes, and data protection measures – is available in the Vercom AI Strategy document, which is regularly updated.
Customers have the right to:
Obtain information on whether their data is processed by AI systems
Withdraw consent for AI processing where applicable
Upgrade to the Enterprise plan to fully exclude message content from anti-fraud AI analysis
Strengthen your communication security with a certified cross-channel platform compliant with GDPR, NIS2 and DORA.
