Transport and logistics messaging

Mission-critical communication
at a lower cost

Send pickup codes, shipment updates, and marketing messages through infrastructure built to handle high volumes. Route messages through more cost-efficient channels first, with SMS triggered automatically only when needed. Lower communication costs while ensuring critical messages still reach their recipients.

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200B+

messages processed
every year

250M+

push notifications
sent every day

40M+

SMS recipients reached
in our largest campaigns

Helping 140,000 brands turn communication into business results

Use push first when SMS isn’t necessary
- Start with push or other more cost-efficient channels
- Automatically trigger SMS when the first message goes unread
- Match the channel sequence to message urgency and the expected response time
Result

Reduce SMS volumes and communication costs while keeping a reliable fallback for important notifications.
Deliver critical messages without delay
- Use a low-level API that brings message processing closer to operator infrastructure
- Benefit from direct connections to mobile network operators
- Shorten the delivery path for OTPs, pickup codes, and other time-critical messages
Result

Keep a fast, direct delivery path for transactional messaging for transport where every second matters.
Handle traffic spikes without sacrificing performance
- Scale volumes during Black Friday, holiday peaks, and sudden surges in deliveries
- Control sending rates with built-in throughput management
- Scale communication capacity alongside growing operational demand
Result

Keep transactional messaging for transport running smoothly even during the busiest periods.
Protect customer data at every step
- Process and store data within the EEA, in data centers located in Poland and Germany
- Protect data in transit with TLS encryption
- Reduce the number of vendors and processing points across your communication stack
Result

Use a transport and logistics messaging platform designed to meet the security, audit, and compliance requirements.
Keep critical traffic separate from bulk sends
- Use MessageFlow Priority for critical SMS and email traffic
- Process OTPs, pickup codes, and shipment updates independently of high-volume sends
- Keep operational communication prioritized even during campaigns reaching millions of recipients
Result

Critical messages never have to compete with bulk communication for the same resources.
Diagnose delivery issues faster
- Track message statuses and reporting in one environment
- Feed delivery data back into your systems through APIs and webhooks
- Identify where in the delivery chain an issue occurred
Result

Reduce troubleshooting time and the resources needed to resolve delivery issues.
Expand into new markets without rebuilding your stack
- Manage multiple countries and channels through a single API layer
- Use local and international routing backed by operator connections
- Add new markets without integrating and maintaining a separate provider in every country
Result

Scale transport and logistics communication alongside your business without multiplying integrations, vendors, and maintenance costs.

Cut communication costs without compromising reach

We’ll review your channel mix and messaging volumes to identify where you can lower costs and shift traffic to more cost-efficient channels without putting delivery at risk. You’ll leave with clear, actionable recommendations tailored to your current setup.

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Automate communication at every stage of the process

Manage transactional messaging, operational updates, customer service, and marketing from a single transport and logistics messaging platform connected to your existing systems. Start with more cost-efficient channels and automatically fall back to SMS when additional reach is needed.

Shipment and delivery updates

Send automated SMS, email, and push updates for dispatch, tracking, and delivery
Use push for high-volume notifications and SMS as a reliable fallback
Alert recipients to delays, failed deliveries, or actions they need to take
Deep-link customers directly to tracking or delivery management

Last-mile delivery

Notify recipients about delivery windows and approaching couriers
Let customers reschedule, redirect, or change the delivery method
Enable two-way communication through RCS, WhatsApp, and Viber
Automatically fall back to SMS when critical updates go unread

Secure authentication and OTP

Send one-time codes for login, registration, and identity verification
Authorize changes to delivery details and other sensitive actions
Securely confirm parcel collection
Keep OTP traffic prioritized even during high-volume campaigns

In-app notifications

Send push updates with delivery status, pickup codes, and delivery times
Trigger notifications automatically when shipment status changes
Deep-link users to tracking, maps, returns, or delivery management
Build automated push → SMS journeys when additional reach is needed

Interactive customer service

Automate common support journeys with AI chatbots in RCS and WhatsApp
Handle questions about tracking, delivery, returns, and complaints
Let customers reschedule or redirect deliveries without contacting an agent
Scale support during peak periods without growing headcount at the same rate

Promotions and loyalty

Run SMS and email campaigns for offers, services, and loyalty programs
Promote new services and app features through mobile push
Create interactive campaigns across RCS, WhatsApp, and Viber
Personalize communication based on customer activity and channel response

Lower communication costs by using the right channel for every message

Reach recipients, couriers, drivers, and operational partners across SMS, email, mobile push, RCS, Viber, and WhatsApp. Match each channel to the urgency and purpose of the message – use more cost-efficient digital channels for high-volume communication, and rely on SMS when speed and dependable delivery matter most.

Channels

Cut the cost of high-volume notifications such as shipment updates, pickup alerts, and delivery rescheduling by using push as your first channel. If the notification goes unread, Message Booster can automatically follow up with an SMS.

Discover Mobile Push

Build multichannel journeys where SMS is used only when a message sent through a lower-cost channel goes unread. Direct connections to mobile network operators and infrastructure built for high-volume messaging help keep delivery fast, even during peak periods.

Discover SMS

Send dispatch and delivery confirmations, return instructions, and B2B communications at scale. Dedicated infrastructure, SPF, DKIM, and DMARC support, and expert deliverability guidance help protect inbox placement and keep delivery performance strong.

Discover E-mail

Reach customers with transactional and operational messages in markets where Viber is widely used. Send delivery updates, reminders, and status notifications, and let recipients respond quickly through buttons and two-way messaging.

Discover Viber

Bring notifications and customer service into one channel. Let recipients check shipment status, reschedule or redirect a delivery, confirm an action, or contact support without having to switch apps or channels.

Discover WhatsApp

Make it easy for recipients to take action straight from the conversation. Use rich cards, buttons, and two-way messaging to let them reschedule a delivery, choose a pickup point, check shipment status, or start a return without leaving their messaging app.

Discover RCS

Features

MessageFlow Priority

Keep critical messages separate from bulk traffic. Dedicated infrastructure ensures that pickup codes, OTPs, shipment updates, and other time-sensitive messages do not compete for resources with marketing campaigns.

Discover MessageFlow Priority

Message
Booster

Lower communication costs without sacrificing reach. Start with push or another lower-cost digital channel, then automatically trigger SMS if the first message goes unread.

Discover Message Booster

Email API
Analytics

Spot deliverability issues before they become bigger problems. Track performance by provider, monitor bounces and errors, and act quickly before they affect more recipients or disrupt operational communication.

Discover Email API Analytics

Transactional messaging built for logistics at scale

We support SMS communication for a leading logistics company across multiple markets. Through a low-level API, we help deliver the speed, reliability, and throughput required for business-critical messaging and demanding SLAs.

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Tens of millions
of SMS messages sent every month

Communication delivered across nearly 10 countries

See why thousands of brands use MessageFlow

The communication platform provides us with comprehensive SMS communication services at a very high level. Thanks to the individual approach to our needs, we were able to use ready-made solutions, as well as tailor-made solutions, which is a great help in the case of such a large organization as ours.

The Email and SMS communication infrastructure delivers outstanding overall performance, perfectly meeting our extensive marketing campaign needs.

MessageFlow is our primary tool for mobile customer communications. It provides high throughput and strong SMS deliverability on favourable commercial terms.

A practical way to roll out transport and logistics messaging

Start with the process or channel that drives the highest volume or cost, then optimize other parts of your communication step by step – without rebuilding your existing technology stack.

Analysis

We review your current channels, integrations, message volumes, and costs. Then we identify where lower-cost channels can be introduced, which communication journeys can be automated, and where reliance on more expensive messaging can be reduced.

Integration

We connect MessageFlow to your existing TMS, WMS, CRM, mobile app, courier platform, or any other systems involved in the delivery process.

Pilot

We test selected scenarios on a portion of your traffic – for example, push → SMS or other channel cascades – and measure the impact on both cost and delivery performance.

Scale

Once a scenario proves effective, we roll it out across larger volumes, more processes, and additional markets. We also help prepare your communication infrastructure for peak periods while keeping costs and delivery performance under control.

Optimization

We continuously monitor communication costs and performance to fine-tune channel usage. As your business grows, you can add new journeys, markets, and message volumes without having to rebuild your existing processes.

Find a more cost-effective way to reach your customers

We’ll review your channels, volumes, and key communication journeys to identify where you can reduce reliance on more expensive channels, automate more of the customer journey, and lower notification costs without compromising delivery performance.

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FAQ: Transport and Logistics Messaging

The biggest savings typically come at scale. Instead of sending every message by SMS from the start, you can begin with a lower-cost channel such as mobile push, email, WhatsApp, or Viber, and trigger SMS for logistics only when it is needed to make sure the message gets through.

In a multichannel transport and logistics messaging setup, SMS can be used as a fallback and triggered automatically when an earlier message goes unread or fails to achieve the desired outcome. That way, you only use the more expensive channel for recipients who actually need it.

Message Booster lets you start with a more cost-efficient channel, such as mobile push, and automatically trigger SMS when a predefined condition is met. This reduces the number of higher-cost messages you send while preserving an additional delivery path for critical notifications.

Yes. The right setup depends on the type of message, how urgent it is, and which channels are available. You can build transport and logistics messaging journeys that start with a lower-cost channel and only activate additional channels when needed, helping you control costs without compromising reach.

When you send millions of notifications, even a small difference in the cost of each message can add up to significant savings. Optimizing channel order and reducing unnecessary use of SMS for logistics can have a major impact on your overall communication spend.

A transport communication platform lets you manage messages to recipients, passengers, drivers, couriers, and operational partners from one place.

MessageFlow brings together SMS, email, mobile push, RCS, WhatsApp, and Viber and integrates with the systems used across transport and logistics. This gives you a single layer for operational communication, marketing, and transactional messaging for transport.

You need infrastructure that can handle sudden increases in message volume. MessageFlow uses throughput controls to manage sending rates and reduce the risk of infrastructure overload.

This helps you scale SMS for logistics, push notifications, and other channels during Black Friday, the pre-Christmas peak, or sudden surges in delivery activity without compromising performance.

MessageFlow Priority keeps critical communication separate from bulk traffic. It uses a dedicated API channel and separate infrastructure for mission-critical SMS and email messages.

As a result, pickup codes, OTPs, shipment updates, and other transactional messaging for transport do not have to compete for the same resources as marketing campaigns.

Migration time depends on the number of channels involved, your existing systems, message volumes, and the scope of the processes you want to move.

You can start with a single channel or process and scale from there. MessageFlow integrates with systems such as TMS, WMS, CRM platforms, mobile apps, and courier platforms, so moving your transport and logistics messaging to a new platform does not necessarily mean rebuilding your entire setup.

MessageFlow processes and stores data within the European Economic Area, using data centers in Poland and Germany.

Data in transit is protected with TLS encryption, and our information security and business continuity management systems are certified to ISO 27001, ISO 27018, and ISO 22301.

For mission-critical messaging, MessageFlow provides 24/7 infrastructure monitoring, priority traffic options, and message status data available through APIs and webhooks.

This makes it easier to diagnose issues quickly and maintain control over processes such as OTP delivery, pickup codes, delivery status updates, and other forms of transactional messaging for transport.

The same capabilities can also support passenger communication when timely updates about delays, changes, or other events requiring action are essential.

Communication channels

Advanced features

Integrations