BUSINESS COMMUNICATION CHANNELS

Connect your channels. Drive business growth.

Reach customers across email, SMS, RCS, mobile push, Viber, and WhatsApp. Run high-impact marketing campaigns, automate transactional messaging, and deliver connected customer experiences – all through the MessageFlow platform.


11.7B+

Messages sent
every month

20 years

of business messaging expertise

190+

markets served worldwide

EEA

customer data processed and stored within the EEA

Find the right communication channels for your business

Every channel serves a different purpose. Email helps build lasting customer relationships and drive sales. SMS delivers time-sensitive updates, while RCS and messaging applications bring customer interactions to life with rich, interactive content. With MessageFlow, you can bring these channels together in one ecosystem. Build and manage campaigns through an intuitive dashboard, or connect messaging directly to your existing systems through APIs.

SMS
High throughput, direct mobile operator connections, and local expert support.

SMS SMS OTP SMS API

SMS
High throughput, direct mobile operator connections, and local expert support.

Email
High-volume email marketing campaigns and reliable transactional messaging.

Email Email API Email API Analytics

Email
High-volume email marketing campaigns and reliable transactional messaging.

Mobile push
Drive sales and customer retention through your own mobile communication channel.

Mobile Push Mobile Push API

Mobile push
Drive sales and customer retention through your own mobile communication channel.

RCS
Rich, interactive messaging delivered directly to customers’ native messaging applications.

RCS RCS Flow Studio RCS API

RCS
Rich, interactive messaging delivered directly to customers’ native messaging applications.

Viber
Scalable mobile messaging with rich media and familiar interactive features.

Viber Business Messages Viber API

Viber
Scalable mobile messaging with rich media and familiar interactive features.

WhatsApp
Rich messaging experiences and seamless transactional communication.

WhatsApp WhatsApp API

WhatsApp
Rich messaging experiences and seamless transactional communication.

Make every communication channel work harder for your business

Not sure which channels to prioritize? Talk to our experts about your goals. We’ll help you explore the MessageFlow platform and build a multichannel messaging strategy that fits your business.

Frequently Asked Questions: Business Communication Channels

MessageFlow supports six communication channels: email, SMS, RCS, mobile push for iOS and Android applications, Viber Business Messages, and WhatsApp Business. Most channels offer dedicated campaign management tools and APIs, with further details available on their respective product pages.

Yes. You can start with a single channel and expand as your business grows. MessageFlow lets you manage multiple channels within one ecosystem, with selected cross-channel workflows available directly in the dashboard. For more advanced automation, you can build custom workflows using APIs and webhooks.

MessageFlow offers a consistent API environment, a shared authentication model, and centralized developer documentation. Each channel has its own endpoints, parameters, and configuration requirements, so integration details vary depending on the services you use.

Yes. MessageFlow supports marketing campaigns, transactional notifications, and operational messaging across multiple channels. You can engage customers through email, SMS, RCS, mobile push, Viber, and WhatsApp, while using APIs to automate transactional communications and other supported messaging workflows. Specific capabilities depend on the channel and integration model.

Yes. Marketing teams can create, manage, and analyze campaigns through the MessageFlow dashboard. Development teams can integrate messaging into applications, CRM platforms, e-commerce systems, and backend services through APIs.

This gives both teams the flexibility to work with the same communication ecosystem using the tools that best fit their workflows.

Each channel has dedicated product pages covering its capabilities, use cases, and available integration options. Use this overview to explore your options, then visit the relevant product page or MessageFlow developer documentation for more information about features, APIs, message statuses, and technical requirements.

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