Connect with over 1.2 billion Viber users through MessageFlow. Deliver personalized experiences that convert using customers’ preferred messaging app, from rich promotional content to interactive transactional alerts.
VIBER BUSINESS MESSAGING
Reach, engage, and convert with Viber
Marketing platform powering businesses around the world
Over-the-Top Channel 
Rich, secure messaging that’s always ready to go
Global coverage
You can send Viber messages to users in over 190 countries as long as they are connected to the Internet, without relying on mobile carriers.
Content variety
Take advantage of rich media capabilities, from images and videos to interactive buttons, on top of two-way conversations with your customers.
Security
Every Viber message is end-to-end encrypted and lets you register your company sender ID, so you can be sure your business messaging is safe and secure.
24/7 Support
Take advantage of premium SLA coverage, expert consultations and audits, and ongoing support of a dedicated Customer Success Specialist.
Tested Platform
Global reach and notable efficiency
1.2+ BLN Active users worldwide
Letting you connect with your customers no matter where they are.
90%+ Market coverage
in countries like Ukraine, Greece, and Bulgaria, with more and more people using Viber as their primary chat app.
90%+ Deliverability
Thanks to our seamless Viber for Business API integration and support.
60% Messages seen
Unlike traditional SMS, Viber lets you know who has received and seen your messages.
Enhanced customer experience Versatile messaging solution
Versatile messaging solution
for your business communication
Promotional
Engage better with interactive Viber features
With Viber for Business, you can send rich media product messages, including longer texts, images, and buttons. Custom sender profile page will help boost brand recognition.
Transactional
Reach customers within seconds
Thanks to our integration options, your customers will instantly receive important notifications – transaction details, shipping updates, delivery information, and reminders.
Conversational
Improve experience with chatbots
Offer customer support at every stage of their service with the power of two-way communication. Solve problems, answer questions, collect opinions, and increase brand loyalty.
Rich Business Communication Build stronger connections
Build stronger connections
with Viber
Offer your customers more than just plain messages! With Viber for Business, you can send rich messages with up to 1,000 characters, images, links, files, and CTA buttons to boost engagement.
Additionally, your verified profile, complete with a logo and description, builds trust in your brand. Real-time conversations enable dynamic, interactive communication, allowing you to respond to your audience’s needs effortlessly. Choose openness and effectiveness!
Data-Driven Approach
Actionable data, anytime
Viber provides accurate data on messages sent, delivered, and seen, so you can track the effectiveness of your campaigns with ease.
Testimonials
Don’t just take our word for it
If you really want to know why you should choose MessageFlow, don’t take it from us – hear straight from our customers.
Używamy MessageFlow do wysyłania powiadomień SMS i Mobile Push zarówno w kraju, jak i za granicą, zawsze mogąc liczyć na wsparcie techniczne.
Wiceprezes Zarządu ING Bank Śląski potwierdza współpracę w zakresie świadczenia usług w obszarze wysyłki SMS o charakterze marketingowo-informacyjnym. Przy wyborze dostawcy platformy kierowaliśmy się przede wszystkim bezpieczeństwem komunikacji oraz stabilnością infrastruktury.
CPO Bankowości Hurtowej na Kraje Europejskie MessageFlow gwarantuje terminową realizację, precyzyjną dostawę i dokładne raportowanie dla naszych kampanii.
Koordynator Programu Lojalnościowego Platforma ta zapewnia nam kompleksową obsługę komunikacji SMS na najwyższym poziomie. Dzięki indywidualnemu podejściu do naszych potrzeb, mogliśmy skorzystać z gotowych rozwiązań, jak również rozwiązań szytych na miarę, co w przypadku tak dużej organizacji jak nasza jest dużym ułatwieniem.
Dyrektor Działu Finansów i Obsługi Klienta Infrastruktura dla komunikacji Email i SMS dostarczana przez MessageFlow zapewnia szczególną wydajność, doskonale spełniając nasze szerokie potrzeby w zakresie kampanii marketingowych.
Koordynator ds. Marketingu Korzystamy z tej platformy nieprzerwanie od 2011 roku do obsługi kampanii SMS. Narzędzie charakteryzuje się wysoką efektywnością, szybkością wysyłek, poziomem dostarczalności oraz dostępem do globalnej infrastruktury GSM.
Dyrektor Programu Lojalnościowego Jako nasz dostawca usług SMS, MessageFlow nieprzerwanie świadczyło wydajne usługi przez ponad 24 miesiące, wykazując się elastycznym i zorientowanym na klienta podejściem, które płynnie dopasowywało się do naszych potrzeb operacyjnych.
Kierownik ds. Marketingu Build your perfect Viber messaging solution with MessageFlow
FAQ
Frequently Asked Questions
Here are some of the most frequently asked questions answered by our experts.
Viber is a communication platform that allows users to send messages, make calls, and share content like photos and videos. It’s available on iOS, Android, and desktops.
With Viber for Business, you can connect with your customers via Viber using various message types. On top of short messages like in traditional SMS, Viber allows for multimedia content, including images, videos, and files. In addition, you can create custom cards and CTA buttons.
You can use Viber to provide customer support, engage users, or send promotional messages, all while taking advantage of a secure and reliable messaging system.
Yes, you need user consent to send messages on Viber. This is typically done through an opt-in process, where users voluntarily sign up to receive messages from your business.
This ensures compliance with privacy regulations and ensures that your messages reach people who are genuinely interested in hearing from you.
Viber is ideal for industries that prioritize direct communication and customer engagement, such as retail, e-commerce, and travel and hospitality.
These sectors benefit from Viber’s ability to send personalized messages, offer real-time customer support, and share multimedia content.
However, any business that wants to connect with customers on a personal level can take advantage of Viber’s messaging platform.
While Viber is usually used as an alternative to SMS, you can absolutely use Viber in combination with it and other communication channels like email or mobile push notifications.
Integrating Viber with other platforms can help create a seamless customer experience. Whether you use it for real-time support on Viber and follow up with an email or send SMS alerts alongside Viber messages, you can tailor your approach based on your customer’s preferences.
With Viber for Business, you can send a variety of content types including text messages, images, videos, and audio files.
You can also send rich media elements like cards and interactive buttons, making it easier to engage users with promotions, surveys, or updates.
The cost of using Viber for Business depends on the volume of messages you send and the services you use. In general, the cost of running Viber marketing campaigns or sending out transactional messages is lower compared to conventional SMS.
This is due to lower operational costs. Any person connected to the Internet can use Viber, so you don’t have to worry about additional expenses like mobile operator fees.
Yes, we offer a free trial for businesses looking to integrate Viber. Just contact our sales team, and we will help you get started with a trial that works for your business.
Yes, confirming your sender ID on Viber for Business is necessary. This step helps ensure that your messages are sent from a verified and trusted business account. It also prevents fraud and ensures that recipients can easily recognize your business when they receive messages.
If you decide to use our solution, our customer service will take care of this for you. All you need to do to confirm your sender ID is to fill out a short form.
Haven’t found the answer to your question?
If you have any other questions on your mind or would like to figure out which plan best suits your needs, just contact us!
